Question 1

How do I create an account?

Accepted Answer

Click "Get Started" on the homepage or "Sign Up" in the navigation. You can register with your email address or sign in with Google. After registration, you can immediately start signing documents.

Question 2

What file formats are supported?

Accepted Answer

LuxSign supports PDF, DOC, and DOCX file formats. DOC and DOCX files are automatically converted to PDF for signing.

Question 3

What is the maximum file size?

Accepted Answer

The maximum file size is 10MB per document.

Question 4

How do I sign a document?

Accepted Answer

You can create your signature by drawing it with your mouse or touchscreen, typing your name and selecting a font style, or uploading an image of your signature.

Question 5

Is my data encrypted?

Accepted Answer

Yes, all data is encrypted both in transit (TLS 1.3) and at rest (AES-256). Your documents and personal information are protected with industry-standard encryption.

Question 6

Where is my data stored?

Accepted Answer

All data is stored in secure data centers located in Luxembourg and the European Union, ensuring compliance with EU data protection regulations. Business plan users can connect their own S3-compatible storage.

Question 7

Is LuxSign GDPR compliant?

Accepted Answer

Yes, LuxSign is fully GDPR compliant. We process data in accordance with the General Data Protection Regulation and provide all required data subject rights.

Question 8

What is eIDAS SES?

Accepted Answer

SES (Simple Electronic Signature) is a type of electronic signature defined by the eIDAS regulation. It provides legal validity for most business documents and contracts within the EU.

Question 9

How much does LuxSign cost?

Accepted Answer

LuxSign offers three plans: Free (1 document/month), Premium (unlimited documents for individuals), and Business (team features with workspaces and custom storage). Visit our pricing page for current rates.

Question 10

How do I contact support?

Accepted Answer

You can reach our support team at support@luxsign.lu for technical assistance or contact@luxsign.lu for general inquiries.

Question 11

Does LuxSign work on mobile phones and tablets?

Accepted Answer

Yes! LuxSign is fully compatible with mobile phones and tablets. You can sign documents, manage your account, and send signature requests from any smartphone or tablet using your web browser. The interface automatically adapts to your screen size.

Question 12

What is SSO and is it included for free?

Accepted Answer

SSO (Single Sign-On) allows you to log in to LuxSign using your existing company credentials (such as Google, Microsoft, or your corporate identity provider). Yes, SSO is included for free on all plans, making it easy and secure to access your account without managing separate passwords.

Feature	Free0 EUR/mo	Premium19.99 EUR/mo	BusinessContact us
Documents per month	1	Unlimited	Unlimited
Signers per document	1 (yourself)	Up to 4	Up to 4
Audit trail
Email notifications
Single Sign-On (SSO)
Signing reminders
Send for signature
Signature templates
Priority support
Bulk signing
Team workspaces
Folder sharing
Custom branding
API access
SDK integration
Custom storage

Frequently Asked Questions

1. Getting Started

2. Signing Documents

3. Sending for Signature

4. Plans & Pricing

5. Security & Compliance

6. Team & Collaboration

7. API & Integration

8. Account & Support

Still have questions?